Hairbrella Return Policy

Hairbrella, Inc. wants you to be completely satisfied with your purchase. If for any reason are not satisfied,  we gladly accept returns for refund, exchange, or merchandise credit under the following terms and conditions:


  • RETURNS: must be postmarked and mailed within 30 days from the receipt of merchandise. After this period, returns will be rejected. Refunds will only be processed once the item has been inspected and deemed suitable for restocking.
  • EXCHANGES: must be postmarked and mailed within 60 days from the receipt of merchandise. After this period, exchanges will be rejected.
  • WARRANTY CLAIMS: must be postmarked and mailed within 1 Year from the receipt of merchandise. After this period, warranty exchanges will be rejected.
  • PLEASE NOTE: Returns, exchanges, and warranty claims will be assessed from the date of delivery.

2. ITEM CONDITION: items must be in the following condition:

  • must be new, unused, and in saleable condition preferably with tags attached.
  • The exceptions to this guideline can be classified as follows: products returned due to defects; covering items that don't meet the product guarantee (e.g., sleep cap doesn't stay on, water penetrates swim cap, etc.), and products experiencing damage due to wear and tear within the first year of use (such as seam failure, broken clasps, etc.), along with similar instances. These exceptions will be subject to approval by the Customer Service Department.

3. FORM OF PAYMENT: for returned items, refunds must be issued in the following forms of payment:

  • The Original Form of Payment (Less the shipping/Restocking fee of $7.25),
  • As a Merchandise Credit, or as a gift code


  • Once the return has been deemed eligible, we will provide you with a prepaid shipping label for return shipment, along with your refund. Please note: the cost of the prepaid shipping label will be deducted from your final refunded amount (this is included in the $7.25 shipping/restocking fee)
  • Exclusively for Hairbrella Facebook/Meta orders: If you opt for a refund through PayPal (with a deduction of $7.25 for the return label/restocking fee) or merchandise credit, we'll happily furnish the return label. Alternatively, if you prefer a refund to your original payment method, kindly arrange for your own shipping label for the return process.

5. FAQS:

elQ: I received an incorrect item in my order. How can I create a return?

A: Please use our returns portal and process as a return. Please attach photos of the incorrect item, including the barcode and any labels the item received. we will assist you in creating a return for the item you received.

Q: How long will it take for my refund to be processed? 

A: Once your returned or exchanged item has been determined to be eligible, your refund will be initiated. Please allow up to 3 to 5 business days for your financial institution to process the refund and return the funds to you.