Hairbrella Return Policy

HAIRBRELLA, INC. WANTS YOU YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE. IF FOR ANY REASON YOU ARE NOT SATISFIED, WE GLADY ACCEPT RETURNS FOR REFUND, EXCHANGE, OR MERCHANDISE CREDIT UNDER THE FOLLOWING TERMS AND CONDITIONS:

  1.  TIMING:
    • RETURNS must de postmarked and mailed within 30 days from the receipt of merchandise. After this period, returns will be rejected. Refunds will only be processed once the item has been inspected and deemed suitable for restocking.
    • EXCHANGES must be postmarked and mailed within 60 days from the receipt of merchandise. After this period, exchanges will be rejected.
    • WARRANTY CLAIMS must be postmarked and mailed within 1 YFAR from the receipt of merchandise. After this period, warranty exchanges will be rejected.
    • PLEASE NOTE: RETURNS, EXCHANGES, AND WARRANTY CLAIMS WILL BE ASSESSED FROM THE DATE OF DELIVERY.
  2. ITEM CONDITION:
    items must be in the following condition:
    • must be new, unused, and in saleable condition preferably with tags attached.
    • The exceptions to this guice.ire car be classified as follows: products returned due to defects; covering items that don t meet the product guarantee (e.g., sleep cap coesnt stay on, water penetrates swim cap, etc.), and products experiencing damage due to wear and tear within the first year of use (such as seam failure, broken clasps, etc., along with similar instances. These exceptions will be subject to approval by the Customer Service Department.
  3. Form of payment:
    for returned items, refunds must be issued IN THE FD LOWING METHODS:
    • THE ORIGINAL FORM OF PAYMENT (LESS THE shipping/RESTOCKING FEE OF $7.25),
    • AS A MERCHANDISE CREDIT, or as a git code
  4. Return Process:
    • Once the return has been deemed eligible, we will provide you with a prepaid shipping label for return shipment, along with your refund. Please note: the cost of the prepaid shipping label will be deducted from your Tinal refunded amount (this is included in the $7.25 shipping/restocking fee)
  5. FAQS:
    q: I RECIEVED AN INCORRECT ITEM IN MY ORDER. HOW CAN I create a return?
    a: please reach out to our customer service team at hereforyou@hairbrella.com with photos of the incorrect item, including the barcode and any labels the item received, we will assist. you in creating a return for the item you received.
    Q: How long will it take for my refund to be processed?
    A: Once your returned or exchanged item has been determined to be eligible, your refund will be initiated. Please allow up to 3 to 5 business days for your financial institution to process the refund and return the funds to you.