Shipping Information

At Hairbrella, we’ve got you covered from checkout to delivery. Here’s how shipping works:

Processing Time

  • Orders are typically processed on the same or next business day.
  • During peak seasons (sales, holidays, new launches), processing may take a bit longer.

Domestic Shipping (U.S.)

  • Free standard shipping on orders over $50.
  • Standard delivery usually takes 3–4 business days.
  • Expedited options (UPS, USPS) are available at checkout for an additional fee.

International Shipping

We ship to most countries worldwide using trusted carriers. Shipping costs and estimated delivery times are calculated at checkout. International orders may be subject to customs fees, import duties, and taxes (paid by recipient).

Region Carriers Available Notes
United States USPS, UPS, CustomShip Free standard shipping over $50 (3–4 business days). Expedited options available.
Canada DHL eCommerce, DHL Express, UPS, USPS Duties are pre-paid
United Kingdom & Ireland DHL eCommerce, DHL Express, UPS Duties are pre-paid
European Union DHL eCommerce, DHL Express, UPS Duties are pre-paid
Rest of World DHL Express, CustomShip Delivery timelines vary; duties/taxes may apply.

Tracking

You’ll receive a confirmation email with tracking details once your order has shipped.

Shipping Issues

If you experience delays, damage, or non-delivery, email support@hairbrella.com and we’ll help resolve it.

Wrong Address or Returned Packages

If a package is returned due to an incorrect address or refusal, we’ll refund your order minus shipping costs.

Shipping FAQ

Do you offer free shipping?

Yes — free standard U.S. shipping on orders over $50.

How long does shipping take?

U.S. standard: 3–4 business days.
International: Delivery varies by carrier and location. Timelines are displayed at checkout.

Which carriers do you use?

U.S.: USPS, UPS, CustomShip.
Canada: DHL, UPS, USPS.
UK/EU: DHL eCommerce, DHL Express, UPS.
Rest of World: DHL Express, CustomShip.

Do you ship to my country?

We ship worldwide, except for the restricted countries listed below. Options appear automatically at checkout.

Will I have to pay duties/taxes?

International orders may be subject to customs duties, import taxes, or fees. These are the customer’s responsibility.

Can I track my order?

Yes. You’ll receive a tracking link once your package ships.

What if I entered the wrong shipping address?

Email us immediately at support@hairbrella.com. If the order has shipped and is returned, we’ll refund minus shipping costs.

Where we don’t ship

At this time, we are unable to ship to:

Afghanistan
Åland Islands
Ascension Island
Belarus
Bhutan
British Indian Ocean Territory
Central African Republic
Christmas Island
Cocos (Keeling) Islands
Congo - Brazzaville
Congo - Kinshasa
Côte d’Ivoire
Eritrea
French Southern Territories
Iraq
Isle of Man
Kosovo
Lebanon
Liberia
Libya
Mali
Myanmar (Burma)
Niger
Norfolk Island
Palestinian Territories
Pitcairn Islands
Russia
Saint Martin
Somalia
South Georgia & South Sandwich Islands
South Sudan
St. Helena
St. Pierre & Miquelon
Sudan
Svalbard & Jan Mayen
Tajikistan
Tokelau
Tristan da Cunha
Turkey
Turkmenistan
U.S. Outlying Islands
Ukraine
Vatican City
Venezuela
Wallis & Futuna
Western Sahara
Yemen
Zimbabwe